1.1If you order products from our website we will send you an email confirming receipt of your order. Your order is an offer from you to us to purchase the goods. We accept that offer when we send you an email confirming that we have sent the goods to you.
1.2 If you order more than one product and we have not confirmed dispatch of all the products in your order status then those products not listed do not form part of our contract with you.
1.3 All orders placed by you are subject to these terms and conditions. You must be over 18 to place an order via our website.
1.4 We only deliver products within mainland UK as standard other address we will contact you with additional cost for delivery if required.
1.5 Illustrations photographs weights dimensions and descriptions on our website are intended as a general guide to products and do not form part of our contract with you. Products may vary slightly in appearance from those depicted on the website.
2.1 The prices payable for products are shown on the website.
2.2 Our prices include VAT but exclusive of delivery which is charged separately
2.3 If the price of a product is incorrectly shown and is higher than stated on our website we will either send you an email informing you of the new price and asking you if you want to proceed with your order or we will cancel the order and inform you.
2.4 If the price of a product is lower than stated on our website we will send you the product and charge you the lower price.
2.5 We may make an additional charge for delivery costs and this will be shown separately in the checkout before you enter your details for payment.
3.1 We accept payment by paypal or credit and debit cards. We will not dispatch a product until we have received payment from you. We cannot guarantee when any item will be despatched but usually we dispatch same working day on orders before 3pm providing the items are in stock.
3.2 If for any reason payment is refused after we have dispatched the product we will have the right to request the payment from you or recover the products from you and charge you for our costs in recovering the goods or seeking further payment.
4.1 Items will be despatched as soon as we have them in stock(we carry over 90% stock) and payment has been received and in any event within 7 days of you’re order.
4.2 Deliveries will be made between 08.30 and 18.00 Monday to Friday
4.3 If we arrange for delivery at a specific time and we are then not able to make the delivery because you are not present to accept the products then we may charge you for the costs of the failed delivery.
4.4 If delivery of the products is made to building or construction site we will only be obliged to deliver to the nearest safe location to the site.
4.5 Once we have delivered the products then you are responsible for their insurance and security.
4.6 We make all efforts to post your item by recorded delivery and will provide a tracking no. if or when applicable
4.7 All Orders shipped to international destinations will be sent by recorded delivery and a tracking no provided, We do NOT accept responsibility for delays to your order once the it has left the UK.
5 IF YOU CHANGE YOUR MIND
5.1 By law you have the right to cancel your contract before you receive the product or return any product to us within 7 days of receiving it provided it is unused, undamaged and in its original packaging.
5.2 If you want to cancel before your order is dispatched please notify us by email method. If your order has already been processed for dispatch we may not be able to prevent it being sent to you. You should NOT unpack it when it arrives and you must use our returns policy to return it.
5.3 If you have already received the product from us and wish to return it please follow our returns policy set out below. We will refund the price of the product provided you notify us within 7 days of receipt and the product is unused, undamaged and in its original packaging it is your responsibility to return to us.
6 IF A PRODUCT IS DAMAGED OR FAULTY
6.1 Please keep all the warranty information that comes with your product, as it may be needed if it develops a fault.
6.2 If any product develops a fault within the warranty period given by the manufacturer you can either contact the manufacturer directly or return it to us for repair replacement or refund.
6.3 If you want to return a product to us because it was damaged when delivered or is faulty please use our returns policy. If you want a refund not a repair we will refund you the price and the delivery costs and the cost of returning it to us. Please send us a receipt for the return postage costs
6.4 we will inspect all products returned to us as faulty. If we discover that they are not faulty we may recharge you for the product and the costs incurred by us.
7 IF WE HAVE SENT YOU THE WRONG PRODUCT
7.1 if we send you a product that you have not ordered please uses our returns policy. If you return it to us we will refund the price and the original delivery costs and the cost of returning it to us.
8 RETURNS POLICY
8.1 Goods may only be returned by specific prior arrangement and, excluding our error or if a manufacturing defect is discovered within the first 30 days, at your own cost..
8.2 Goods are subject to prior inspection by either ourselves or our suppliers before any refund is given. Return of any goods that have been bought in error or are not suitable, where the buyer wishes to return them may be liable for a re-stocking fee of (%20) twenty percent of the total value of the order . This coves any costs that have been incured by us for postage , packing and handling.
8.3 If you want us to collect a product please contact us and we will arrange to collect it. We will deduct the cost of collecting it from the refund we give you
8.4 When refunds are given, the refund will be for the value of the goods and delivery charges cannot be refunded.
9 CANCELLATION BY US
9.1 We can cancel the contract if:
9.1.1 we do not have sufficient stock to deliver the product you have ordered; or
9.1.2 we do not deliver to your area; or
9.1.3 the price or description of the product is incorrect.
9.2 If we do cancel your contract we will notify you by email and refund any sum paid by you to your credit or debit card. We will not be obliged to offer any compensation for loss or disappointment suffered by you
10 USE OF PRODUCTS
10.1 You agree only to use the products for their normal and proper use and not to alter or modify or otherwise interfere with them
10.2 You agree to follow the manufacturers instructions supplied with the products and not to use the products in a careless or negligent manner
11 OUR LIABILITY
11.1 We will not be liable for any loss you suffer through failure to use the products in a normal and proper manner or through altering or modifying the products, failure to follow the manufacturers instructions or using the products in a careless or negligent manner.
11.2 Our liability to you for death or personal injury caused by our negligence is not limited.
11.3 Our liability to you other than for death or personal injury caused by our negligence is limited to the cost or repair or replacement of the product or refund of the price paid for the product.
11.4 We will not be responsible for:
11.4.1 any other loss you suffer through our failure to comply with the terms of this contract. In particular we will not have any liability for any loss that was not a reasonably foreseeable consequence of our failure to comply with the contract such as any loss of profit, opportunity or liability to any third party.
11.4.2 any failure to deliver products or delay due to any event or circumstance beyond our reasonable control .
12.1 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
14 THIRD PARTY RIGHTS
14.1 Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
15 GOVERNING LAW
15.1 The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
16 ENTIRE AGREEMENT